Recommended Technology Platform

There are some Hardware and Software requirements that You need to have in place in order for Us to meet Our Service obligations.

We will update this list from time to time as certain technologies age and other technologies are released and tested by us.

If You do not have all of these Minimum Standards in place before Your Agreement start date, We will work with you on a plan to bring your Network up to our Minimum Standards.

We understand that this may take some time depending on timing and budgets so we will do our best to support any items that do not currently meet Our Minimum Standards.

However, if an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge You for any time incurred for supporting that Item. We may also, at Our sole discretion decline to support the item entirely.

Hardware Requirements:

Servers

Less than 5 years old

Running a supported operating system with proper licensing

Covered by manufacturer or third-party warranty.

Desktops and Laptops

Business-class HP Elite, Pro, or Z series Dell Optiplex, Latitude, Inspiron, or Precision Lenovo Think or Carbon lines Other (If recommended and provided by Ariel Technology, Inc.) Solid-state primary drive Intel Core i7 processor or equivalent Less than 3 years old and covered by manufacturer or third-party warranty Windows 10 Professional or higher with proper licensing Good physical condition.

Network

Sophos Firewall w/Active Subscription (Ariel Technology, Inc. will provide Sophos in all cases there is not an active Firewall with subscription already present)

Cisco, Cisco-Meraki or UniFi – Enterprise-grade switches, and access points

Modern, functional wiring, Cat5e or better

Network room or area with sufficient space to work and cooling

Software

Supported versions of all installed software

All software must be appropriately licensed

Line of Business applications must be covered by active support agreement with development company

Approved Software List:

This list shows all of the Approved software that can be installed on any of the Computers or Devices covered by this Agreement.

This doesn’t mean that all other software can’t be installed – it simply means that if other software is installed, then it’s up to our sole discretion whether we cover any Service Requests related to any other Software under the scope of this Agreement.

This list may change over the time we work together.

Software provided within your subscription, unless stated otherwise. Microsoft Software – Microsoft Office Suite

Google Chrome

Adobe Reader and Acrobat

Disallowed Software List:

This list shows all of the software that will be actively searched for and removed from any of the Computers or Devices covered by this Agreement.

We take our role as your IT department seriously. As such, we reserve the right to remove any application, script, or file that we or our tools perceive as a risk.

This list may change over the time we work together.

P2P or file-sharing software (Limewire, Bittorrent, etc.…)

System tune-up and driver update utilities (Slimware, Iolo, Ashampoo, etc.)

Third-party anti-virus or security products (AVG, MalwareBytes, etc.) Remote access software (TeamViewer, GoToMyPC, LogMeIn, etc.)